Service Desk
Tickets, SLAs and customer health
Open Tickets0
▲ 9 this week
SLA Compliance (30D)0%
Target 96%
Avg. First Response0 min
▼ 6 min vs Q2
Open Tickets
Priority-ordered queue
| Ticket ID | Customer | Subject | Priority | Assignee | Age |
|---|---|---|---|---|---|
| TIC-8841 | Acme Industrial | API sync failure — webhook retries | Urgent | Platform team | 6h |
| TIC-8838 | Bluepeak Energy | Customer portal outage | Urgent | Casey Morgan | 3h |
| TIC-8835 | Northwind Traders | Invoice discrepancy — CIN-20488 | High | Riley Chen | 1d |
| TIC-8829 | Umbra Health Group | Report scheduling question | Normal | Support L1 | 1d |
| TIC-8824 | Pinnacle Retail Co. | User provisioning request | Normal | Support L1 | 2d |
| TIC-8816 | Initech Solutions | Feature request — export formats | Low | Product intake | 4d |
No records match this filter.